Put Youself in the Customer's Position
WE APPRECIATE ALL FEEDBACK TO HELP MAKE YOUR MCDONALD'S EXPERIENCE THE BEST IT CAN BE
If we have succeeded in doing this, please let us know so that we may celebrate these achievements with our managers and crew members. It’s important to them to hear how they’ve made a difference in a customer’s life.
If we have failed to meet your expectations it is extremely helpful that we hear from you. We know that it’s very frustrating to receive less than exceptional service.
Knowing what went wrong, why it went wrong, and how we can fix it ensures that in no way this ever occurs again. This type of feedback helps us grow our restaurant teams to a stronger level and enables us to provide you, the customer, with the best service possible.